At AAM, the POWER is in our people. We believe that an equitable and inclusive workplace benefits everyone, and that the diversity of our Associates drives creativity and innovation. Our global team is made of dreamers, doers and innovators who are Delivering POWER for a safer, brighter and more sustainable tomorrow.

Job Posting Title

Customer Service/Scheduler

Job Description Summary

AAM is seeking a Customer Service/Scheduler to join the team at our large powder metal facility in Ridgway, PA.

As a Scheduler/Customer Service representative, you will play a crucial role in ensuring the smooth operation of production processes and maintaining excellent customer relationships. Your primary responsibilities include coordinating production schedules, managing order fulfillment, and serving as a liaison between the manufacturing team and customers.

The ideal candidate will have experience in material planning within an automotive manufacturing environment.

Job Description

• Customer Service: Serve as the main point of contact for customers, addressing inquiries, providing updates on order status, and resolving any issues or concerns. Ensure customer satisfaction by maintaining a high level of communication and responsiveness
• Inventory Coordination: Work closely with inventory control teams to monitor stock levels and ensure the availability of materials needed for production.
• Order Management: Process customer orders, monitor production progress, and ensure that orders are completed and delivered on time. Address any delays or issues that may arise during the production process.
• Production Scheduling: Develop, manage, and adjust production schedules to ensure timely delivery of products. Coordinate with the production team to prioritize and allocate resources efficiently.
• Documentation and Reporting: Maintain accurate records of production schedules, order statuses, and customer interactions. Prepare regular reports for management on production performance, customer satisfaction, and any scheduling challenges.
• Continuous Improvement: Identify opportunities to streamline scheduling processes and enhance customer service practices. Collaborate with cross-functional teams to implement improvements.

Required Skills and Education

• High school diploma or equivalent; additional education in business, logistics, or a related field is preferred.

• Experience in scheduling, customer service, or a similar role within a manufacturing environment.

• Strong organizational skills and the ability to manage multiple tasks simultaneously.

• Excellent communication skills, both written and verbal.

• Proficiency in using scheduling software, ERP systems, and Microsoft Office Suite with a focus on Excel.

• Ability to work effectively in a fast-paced, dynamic environment.

• This role requires a dedicated individual with a strong dedication to customer happiness and the ability to handle the demands of a busy manufacturing setting.

About AAM:

As a leading global Tier 1 Automotive and Mobility Supplier, AAM designs, engineers and manufactures Driveline and Metal Forming technologies to support electric, hybrid and internal combustion vehicles. Headquartered in Detroit with over 80 facilities in 18 countries, we are Bringing the Future Faster for a safer and more sustainable tomorrow. To learn more, visit AAM.com.

Why Join #TeamAAM:

As a member of #TeamAAM, you’ll get to make a difference on day one. From your first day with us, you’ll have the opportunity to grow, embrace challenges, build your skills, and bring your authentic self to work every day, all while helping to shape the future of mobility for AAM…and the world.

AAM will not discriminate against any Associate or applicant for employment because of age, race, color, gender, religion, weight, height, marital status, sexual orientation, genetic history or information, gender identity or expression, disability, protected veteran status, national origin, or other characteristic protected by law. AAM will take affirmative action to ensure that applicants are employed, and that Associates are treated equally during employment, without regard to their age, race, color, gender, religion, weight, height, marital status, sexual orientation, genetic history or information, gender identity or expression, disability, protected veteran status, national origin, or other characteristic protected by law. For the Disabled Job Seeker: We offer reasonable accommodations for qualified disabled individuals who are applicants for employment. To request assistance or accommodations, please e-mail TalentAcquisition@aam.com. AAM is an equal opportunity/affirmative action employer.