At AAM, the POWER is in our people. We believe that an equitable and inclusive workplace benefits everyone, and that the diversity of our Associates drives creativity and innovation. Our global team is made of dreamers, doers and innovators who are Delivering POWER for a safer, brighter and more sustainable tomorrow.

Job Posting Title

Senior Microsoft Teams/Telecom Engineer

Job Description Summary

Senior Microsoft Teams / Telecom Engineer that must be a subject matter expert in Skype for Business on-prem, Teams Voice and has strong PSTN knowledge.

Job Description

•    Help support and operate AAM's Teams Voice in a globally distributed environment. 
•    This role requires strong demonstrated skills in SFB / Teams Voice technology, O365, SFB Azure AD / Microsoft Entra ID, DNS, PowerShell scripting, PowerShell using O365 modules, AudioCodes SBC administration, and regular interaction with cross functional teams, clients and vendors.
•    Coordinates activities with business and facilities organizational partners with equipment vendors and telephone companies.
•    Support Cisco Telepresence systems and integration with Skype / Teams.
•    Manage and maintain AAM’s Telecom infrastructure.
•    Required deliverables include, but not limited to, architecture designs, system designs and documentation, operational procedures and runbooks.
•    Provide day to day operations and escalation support.
•    Develop and maintain standards and policies for Skype / Teams Voice.
•    Provide operational support and configurations for Teams Phones, Teams Rooms, SIP devices, and related devices.
•    Monitor, troubleshoot and determine root cause for call quality or meeting quality issues. 
•    Design and maintain auto attendants and call queues.
•    Maintain e911capabilities.
•    Implement, troubleshoot, and maintain analog solutions such as paging equipment, elevator phones, night bells, and related devices.
•    Migrations to Microsoft Teams calling solutions from legacy calling solutions such as Skype for Business or legacy phone systems.
•    All other duties as assigned.

Required Skills and Education

•    Bachelor’s Degree in Computer Science, Business Administration, Information Systems, Voice, or equivalent combination of education and experience is required.
•    Minimum 5 years related experience in voice and information technology solutions design and service management including SBCs and SIP Trunks.
•    At least 5 years of hands-on experience in Skype for Business / Microsoft Lync 2013 / Lync 2010 / Teams Voice.
•    Any experience in implementing MS Teams Voice is highly desired.
•    In-depth knowledge of Skype/Lync enterprise voice concepts and strong PSTN knowledge. Experience with Dial Plans, Voice Policies, Unified Messaging, SIP trunks, audio gateways and audio conferencing.
•    SBC-Session Border Controller and Voice Gateway experience (AudioCodes preferred).
•    Expertise in Skype Enterprise Voice configurations, policies, and routing over a complex WAN infrastructure (SBC, SIP, Media Gateways, VoIP, H.323, PBX, QoS), video and mobility.
•    Good understanding of network concepts including TCP/IP, voice policies, trunking, routing, SMTP, DNS, DHCP, etc.
•    Good understanding of cloud concepts especially relating to Microsoft Azure AD / Microsoft Entra ID, Azure AD Connect and Teams.
•    Building plans and policies for Microsoft Teams and associated voice and video communications services, strategies and technologies.
•    Ability to apply project management skills to smaller projects in terms of building a plan for tracking tasks, timelines, risks and issues
•    Hands-on experience in Active Directory, load balancing, reverse proxy, DNS, certificates and related components.
•    Understanding and application of various related Microsoft licensing options and requirements.
•    PowerShell scripting experience.
•    Excellent communication skills in writing, presenting, informing and active listening, team player, excellent people skills, out-of-the-box thinker, and ability to interact with all levels of resources in an organization.
•    Demonstrated ability to collaborate across multiple teams and achieve results.
•    ITIL based work execution (Incident Management, Problem Management and Change Management)
•    Strong understanding and experience managing Windows servers in a VMware virtual environment.
•    Experience supporting Cisco Telepresence systems is preferred (TMS/CMS).
•    Experience working with vendors to get quotes and provide cost value analysis is preferred.
•    Certification in related areas is preferred.

About AAM:

As a leading global Tier 1 Automotive and Mobility Supplier, AAM designs, engineers and manufactures Driveline and Metal Forming technologies to support electric, hybrid and internal combustion vehicles. Headquartered in Detroit with over 80 facilities in 18 countries, we are Bringing the Future Faster for a safer and more sustainable tomorrow. To learn more, visit AAM.com.

Why Join #TeamAAM:

As a member of #TeamAAM, you’ll get to make a difference on day one. From your first day with us, you’ll have the opportunity to grow, embrace challenges, build your skills, and bring your authentic self to work every day, all while helping to shape the future of mobility for AAM…and the world.

AAM will not discriminate against any Associate or applicant for employment because of age, race, color, gender, religion, weight, height, marital status, sexual orientation, genetic history or information, gender identity or expression, disability, protected veteran status, national origin, or other characteristic protected by law. AAM will take affirmative action to ensure that applicants are employed, and that Associates are treated equally during employment, without regard to their age, race, color, gender, religion, weight, height, marital status, sexual orientation, genetic history or information, gender identity or expression, disability, protected veteran status, national origin, or other characteristic protected by law. For the Disabled Job Seeker: We offer reasonable accommodations for qualified disabled individuals who are applicants for employment. To request assistance or accommodations, please e-mail TalentAcquisition@aam.com. AAM is an equal opportunity/affirmative action employer.